Refund policy

We want you to be happy with your purchase from Eleven State. If something isn't right, we're here to help.

Returns

We accept returns within 30 days of delivery.

To be eligible for a return, your item must be unused and in the same condition in which you received it, including its original packaging when applicable.

To request a return, contact us at info@11state.com before sending your item back. We will provide return instructions and the appropriate return address.

Items returned without prior authorization may not be accepted.

Damaged, Defective, or Incorrect Items

Please contact us as soon as possible if your order arrives damaged, defective, or incorrect. We will work with you to make it right.

Non-Returnable Items

For health, safety, or product-integrity reasons, certain items may not be eligible for return once opened or used. This may include food, personal care products, customized products, and other items that cannot reasonably be resold.

Gift cards are non-returnable.

If you're unsure whether an item is eligible for return, contact us before sending it back.

Refunds

Once we receive and inspect your return, we'll let you know whether the refund has been approved.

Approved refunds will be issued to your original payment method. Please allow up to 10 business days for the refund to appear after it has been processed. Processing times may vary by bank or card issuer.

Original shipping charges are not refundable unless the return is due to an error by Eleven State or the item arrived damaged or defective.

Contact

Questions about returns or refunds can be sent to:

Eleven State

info@11state.com