Terms of service

These Terms of Service apply to purchases made through Eleven State and your use of our website. By using our website or placing an order, you agree to these terms.

Online Store

We make reasonable efforts to ensure that product descriptions, photographs, prices, and availability are accurate. Occasionally, errors may occur. We reserve the right to correct errors, update information, or cancel an order when necessary.

Product colors and appearance may vary slightly depending on your screen, lighting, and the natural characteristics of the product.

Orders

We reserve the right to refuse or cancel an order when reasonably necessary, including in cases of suspected fraud, pricing or inventory errors, payment problems, or product availability.

If we cancel an order after payment has been collected, the applicable amount will be refunded.

Pricing and Payment

Prices are displayed in U.S. dollars unless otherwise stated.

Prices, promotions, and product availability may change without notice. Applicable taxes and shipping charges will be shown during checkout.

Payment must be successfully authorized before an order can be fulfilled.

Shipping

Shipping estimates are provided in good faith but are not guaranteed unless expressly stated. Carrier delays and other circumstances outside our reasonable control may affect delivery times.

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Returns and Refunds

Returns and refunds are governed by our Return & Refund Policy, which is available on our website.

Products and Availability

Some Eleven State products may be available in limited quantities. We may limit quantities or discontinue products at any time.

Products should be used only for their intended purpose and in accordance with any instructions or warnings provided by the manufacturer.

Intellectual Property

The Eleven State name, branding, website content, original photographs, graphics, and other original materials may not be copied, reproduced, or used for commercial purposes without permission.

Third-party trademarks, product names, and brands remain the property of their respective owners.

Third-Party Services

Our store may use services provided by third parties, including payment processors, shipping carriers, and ecommerce technology providers. Their services may be subject to their own terms and policies.

Prohibited Use

You may not use our website for unlawful or fraudulent purposes, interfere with the operation or security of the website, attempt unauthorized access to our systems, or misuse our content or services.

Limitation of Liability

To the extent permitted by applicable law, Eleven State will not be liable for indirect, incidental, special, or consequential damages resulting from the use of our website or products.

Nothing in these terms limits rights or remedies that cannot legally be limited under applicable law.

Changes to These Terms

We may update these Terms of Service periodically. The version posted on our website at the time of use will apply.

Governing Law

These Terms of Service are governed by the applicable laws of the State of Washington and the United States.

Contact

Questions about these Terms of Service may be sent to:

Eleven State

info@11state.com